Working Better, Together

Contents

• Mission Alignment
• Goals & Outcomes Alignment
• Strategic Anchors
• Why Workplace Effectiveness & Experience
• Workplace Effectiveness
• Key Strengths
• Benefits to the Organization
• Your Role in Working Better, Together

Mission Alignment

Finance Mission:

We efficiently deliver high-quality services and information, when and where they are needed, to enable the dynamic aspirations of Dartmouth’s faculty, students, and staff.

Workplace Effectiveness & Experience Vision Statement:

To be a high-functioning organization where all people, processes, and culture align seamlessly with Dartmouth Finance’s core values of collaboration, integrity, innovation, and efficiency.

Goals & Outcomes Alignment

Finance Goals

1. Promote Financial Integrity and Transparency
   • Ensure appropriate compliance in the areas that we oversee
   • Enable collaborative planning and decision making through excellence in reporting and analytics
2. Provide Exceptional Service
   • Encourage collaboration, standardization and support across Dartmouth
   • Embrace new technologies that drive efficiencies and collaboration
3. Develop Highly Functional Team
   • Support continuous improvement by focusing on learning, development, and improving processes and performance
   • Develop our workforce to support evolving needs and requirements
   • Reinforce and strengthen our commitment to culture and community

Workforce Effectiveness & Experience Goals

1. Higher levels of staff empowerment and engagement
   
   • Encouraging staff to take initiative & innovate
   • Providing opportunities for professional growth
2. Increased customer satisfaction across Finance services
   • Enhancing service quality
   • Improving response times
3. Improved retention and broader appeal to top talent
   • Creating a supportive work environment
   • Offering competitive benefits
4. Commitment to a high-performing, people-centered culture
   • Focusing on excellence and collaboration
   • Expansion of organizational effectiveness model

Strategic Anchors of Workplace Effectiveness & Experience

• Strategy & Governance – Align with Dartmouth’s priorities through clarity, service excellence, and collaboration.
• Leadership & Culture – Build emotional intelligence and trust through regular conversations and reflection.
• Organizational Design – Develop transparent, inclusive systems and processes.
• Talent & Development – Foster growth through clear expectations and meaningful opportunities.
• Measurement & Accountability – Track engagement and improvement through meaningful feedback loops.

Why Workplace Effectiveness & Experience

Workplace – The systems, processes, environments, and norms that shape how we work.
Effectiveness – Our ability to deliver high-quality work, collaborate, innovate and meet shared goals.
& – The integration of performance and people experience—not one or the other.
Experience – How we perceive and navigate our daily work—tools, processes, culture, and support.

Finance Workplace Effectiveness

The way we work shapes not just our daily experience but the success of our mission, systems, and services. In Finance, Workplace and Organizational Effectiveness is a continuous effort—centered on people first, supported by processes, and enabled by systems. Every team member plays a role in contributing to a positive impact by engaging in community and culture building, professional growth, clear communication, and service excellence. Through thoughtful design, continuous feedback, process improvement, data-informed analysis, and collaborative project execution, we ensure our work is aligned, impactful, and always evolving.

Key Strengths

Dartmouth Finance’s greatest asset is our people. By reinforcing our foundational principles and strengthening continuous improvement across people, processes, and systems, we aim to achieve the following outcomes:

• Higher levels of staff empowerment and engagement.
• Increased customer satisfaction across Finance services.
• Improved retention and broader appeal to top talent.
• Streamline processes that reduce inefficiencies and enhance outcomes.

Benefits to the Organization

• Strengthen the Finance workforce
• Improved retention, stronger recruitment
• Empowered teams, stronger collaboration
• Improve systems, processes, and services
• Greater efficiency and customer satisfaction
• Enhance a high-trust workplace culture
• Support institution with quality service and data
• Transparent, actionable insights, informed decisions

Your Role in Working Better, Together (WBT)

Every member of Dartmouth Finance is a leader in strengthening workplace effectiveness and experience. You can help drive our shared success by:

• Actively participating in WBT discussions, learning and connection opportunities
• Providing feedback during forums and surveys
• Engaging in working groups and community initiatives
• Applying emotional intelligence, teamwork, and service principles to your daily work and interactions

Working Better, Together

We are: 

• Ethical
• Efficient
• Emotionally Intelligent
• Effective

Together, we can build a Finance division that works better because it works for everyone.