Behavioral Health Coaching

Introducing Behavioral Health Coach, Carolyn Higgins, NBC-HWC

Carolyn Higgins, NBC-HWC, is here to provide the tools, resources, support and accountability to help you improve your health and vitality. Reach your goals related to eating healthier, increasing exercise, losing weight, managing stress, quitting tobacco, or managing conditions such as diabetes, blood pressure, cholesterol, and more!

• Personalized guidance to take strategic steps to improve your health and quality of life
• Ongoing support for increasing healthy behaviors
• Setting and accomplishing goals for sustainable habits
• Accountability partnering for lifestyle change
• Assistance with managing chronic conditions
• A resource for benefits questions
• Individualized program with unlimited sessions, at no cost
• Completely Confidential 

Health Coach Bio

Carolyn Higgins, NBC-HWC, is an Evernorth employee (Evernorth is a division of Cigna) but she is the dedicated Behavioral Health Coach for Dartmouth employees and has office space on-campus.

View Carolyn's bio. 

Appointments

Call, text, or email Carolyn to schedule a 30-minute appointment at a convenient time for you. Appointments will begin September 22nd but you can reach out now to get your appointment scheduled. 

Email: Carolyn.Higgins@Evernorth.com

Call or Text: 603.321.4601

Appointments are available Monday - Friday: 8 a.m. - 5 p.m. 

• Monday/Wednesday/Friday: in-person and virtual 
  • In-person appointments will take place in the Church of Christ at Dartmouth College building, 40 College Street, Suite 216 (see FAQ below for directions)
• Tuesday/Thursday: virtual 

Eligibility

Available to all benefits-eligible employees at Dartmouth.

Frequently Asked Questions

1. How long are the appointments?

Appointments are 30 minutues.  

2. Is the a limit to the number of coaching sessions I can receive?

No, you may meet with Carolyn as many times as needed to help reach your goals.

3. How do I find Carolyn's Office?

On Mondays, Wednesdays, and Fridays, Carolyn's office is located in the back side of the Church of Christ at Dartmouth College building at 40 College Street, Suite 216, in the Faculty/Employee Assistance Program & Health Coaching office.

You can access the Health Coaching office by entering the building through the rear entrance, go up a short flight of stairs, and through a hallway door. The office is immediately on your right, Suite 216.

If you need an elevator, enter through the entrance door on the right of the parking lot and take the elevator to the 2nd floor. Get off the elevator and go to your left, through the living room, and follow the hallway around to the left; the Health Coaching office door is to your right, Suite 216.

4. Is there a cost to behavioral health coaching with Carolyn?

No, this service is provided at no cost.

5. What is the difference between behavioral health coaching and therapy?

Behavioral coaching and behavioral therapy are both valuable tools for improving mental and emotional wellbeing, but they serve different purposes. Coaching is ideal for individuals who are functioning well and want to make positive changes in their behavior or lifestyle. Therapy is more appropriate for those experiencing emotional distress, mental health conditions, or unresolved issues that interfere with daily life. Learn more. 

If you need therapy, please reach out to our Faculty/Employee Assistance Program, or access counseling through Cigna by visiting mycigna.com > Find Care & Costs > Counseling

6. Is there still a telephonic health coaching option available through Cigna?

Yes, if you are enrolled in a Dartmouth medical plan through Cigna, call 855-246-1873, or the number on the back of your ID card and ask to speak with the Personal Health Team. They can help with weight management, stress management, or tobacco cessation. This is separate from the in-person/virtual appointments offered by our on-campus Behavioral Health Coach, Carolyn.